Return and Exchange Policy

Last updated: 08/31/2023

At Pearl Factory, we strive to ensure your complete satisfaction with your purchases. We understand that sometimes things don't go as planned, and we're here to make the process as easy as possible. Please take a moment to read our return and exchange policy.

Returns

If you're not satisfied with your purchase, you have the option to return the item within [number of days] days of receiving it. To be eligible for a return, the item must be in the same condition as you received it, and it must be in its original packaging. Please note that certain items, such as [specific exclusions if any], may not be eligible for returns.

To initiate a return, please follow these steps:

1. Contact our customer support at [customer support email or phone number] within [number of days] days of receiving the item.
2. Provide your order number, the item you want to return, and the reason for the return.
3. Our customer support team will guide you through the return process, including providing you with a return shipping address if necessary.

Once we receive and inspect the returned item, we will process your refund or exchange. Refunds will be issued to the original payment method used for the purchase. Please allow [number of days] business days for the refund to be reflected in your account.

Exchanges

If you have any questions or concerns about our return and exchange policy, please don't hesitate to contact our customer support team at [customer support email or phone number]. We're here to assist you and ensure your shopping experience with us is a positive one.